Terms of service for IEA consulting

Last Updated: 28/07/2026

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Welcome to IEA CONSULTING. These Terms of Service govern your use of our website and the services we provide. By engaging with our services, you agree to these terms.

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1. About Our Services

IEA CONSULTING provides independent solar advisory, performance monitoring, energy assessments, reporting, and project coordination services.

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Our services are designed to help clients better understand, manage, and optimize their solar investments. We provide analysis and recommendations based on the information available to us but do not replace the services of qualified electrical contractors, engineers, or other regulated professionals.

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Where installation, electrical work, certification, or specialist engineering services are required, these services will be performed by appropriately qualified third-party contractors.

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2. Independent Advice

Our objective is to provide independent guidance focused on your energy requirements, financial objectives, and long-term system performance.

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We do not recommend solutions based solely on equipment sales or installation value. System recommendations are based on factors including:

• Historical electricity consumption

• Energy requirements

• Backup power requirements

• Available solar resources

• Existing equipment

• Budget considerations

• Expected system performance

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Our recommendations are intended to assist your decision-making process. Final decisions regarding equipment purchases, installations, and upgrades remain the responsibility of the client. 

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3. Solar Monitoring Services

Our monitoring services involve analyzing available system data to provide insights into your solar system's performance.

 

Monitoring reports may include:

• ​Solar production analysis

• Battery performance analysis

• Energy consumption trends

• Grid import and export analysis

• Estimated savings calculations

• System performance observations

• Recommendations for optimization

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Reports are based on the accuracy and availability of data provided by your monitoring platform, inverter, battery system, electricity provider, and other available sources.

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We cannot guarantee the accuracy of data supplied by third-party platforms or equipment manufacturers.

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4. Monitoring Periods and Report Delivery

Monthly monitoring begins on the agreed service start date.

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Reports are prepared after a complete monitoring period has ended to ensure that sufficient data is available for meaningful analysis.

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Once the monitoring period has concluded, we require approximately 2-5 business days to analyze the data and prepare your personalized report.

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For example: If monitoring begins on 15 March, your reporting period will run from 15 March to 15 April. Your report will typically be delivered between 17 April and 21 April.

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Report delivery times may vary depending on:

• ​​System complexity

• Data availability 

• Technical issues 

• Public holidays

• Additional analysis requirements

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5. Payment Terms

For new monitoring clients, the first invoice will be issued after the initial monitoring report has been completed and delivered.

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Ongoing monitoring fees will be invoiced monthly after completion of each monitoring period unless otherwise agreed.

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Payment terms:

• Invoices are payable within 30 days of issue

• Services may be suspended if payments remain outstanding

• Pricing may vary depending on system size, complexity, and service requirements.

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6. Installation Services

Where requested, IEA CONSULTING may assist clients with solar installation projects by coordinating qualified installation partners.

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One role may include:

• Understanding client requirements

• Reviewing proposals

• Coordinating communication

• Assisting with installer selection

• Managing project progress

• Providing post-installation monitoring

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The installation itself remains the responsibility of the appointed installation contractor.

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The installation contractor is responsible for:

• Electrical installation

• Compliance with applicable standards and regulations

• Workmanship

• Equipment installation

• Electrical certificates of compliance where applicable

• Manufacturer warranty requirements

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The client enters into a separate agreement with the installation contractor for installation services.

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7. Installation Partner Relationship

We may receive a referral fee, commission, or project management fee from installation partners for completed projects.

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To maintain transparency:

• Our commissions are structured to avoid incentivizing unnecessarily large systems

• We may cap commissions on certain projects

• Recommendations are based on client requirements and sustainability, not commission value.

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Our objective is to ensure clients receive a suitable and valuable solar solution.

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8. Third-Party Products and Services

We may recommend products, manufacturers, installers, or service providers based on suitability and availability.

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However:

• We do not manufacture solar equipment

• We do not control manufacturer warranties

• We do not guarantee third-party services 

• We are not responsible for failures caused by equipment manufacturers, installers, utilities, or external service providers

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Clients should review all warranties, agreements, and terms provided by third parties.

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9. Data Collection and Privacy

To provide our services, we may collect information including:

• Name and contact details

• Property information

• Electricity consumption information

• Solar system specifications

• Inverter and battery details

• Monitoring platform information

• Energy production data

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We handle personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

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Information collected will only be used for:

• Providing requested services

• Preparing reports

• Communicating with clients

• Improving service delivery

• Managing customer relationships

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We take responsible steps to protect client information and restrict access to authorized persons.

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10. Monitoring Platform Access

Where required, clients may provide access to their solar monitoring platform.

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Clients are encouraged to provide:

• View-only access where available

• Shared user access instead of personal login credentials

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Where login credentials are provided:

• They will only be used for agreed monitoring purposes

• They will be stored securely

• They will not be shared without permission

• Clients may revoke access at any time

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11. Accuracy of Reports

Our reports are based on available information and industry-standard analysis methods.

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While we aim to provide accurate and useful insights, we do not guarantee:

• Specific energy savings

• Specific financial returns

• Exact future solar production

• Elimination of electricity costs

• Equipment performance beyond manufacturer specifications

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Actual results may vary due to:

• Weather conditions

• Electricity tariffs

• User behavior

• Equipment limitations

• System configuration

• Grid conditions

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12. Client Responsibilities

Clients are responsible for providing accurate and complete information required for our services.

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Clients must notify us of:

• Changes to their solar system

• Equipment replacements

• Changes to electricity tariffs

• Changes to monitoring access

• Any known faults or issues

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Failure to provide accurate information may affect the accuracy of our recommendations and reports.

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13. Limitation of Liability

IEA CONSULTING provides advisory and monitoring services and does not perform electrical installation work unless specifically stated otherwise.

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We are not responsible for:

• Poor workmanship by third-party installers

• Equipment failures

• Manufacturer defects

• Incorrect information supplied by clients or third parties

• Losses caused by decisions made based on estimated projections

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Our liability is limited to the services directly provided by us and to the extent permitted by applicable law.

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14. VAT

IEA CONSULTING is not registered as a Value-Added Tax (VAT) vendor in terms of the Value-Added Tax Act, 1991.

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Accordingly:

• VAT is not charged on any services supplied by us

• All prices quoted on our website, quotations, invoices, and other communications are not subject to VAT unless otherwise stated

• If our VAT registration status changes in the future, we reserve the right to amend our pricing and invoices to reflect VAT where legally required. Clients will be notified of any such changes where applicable

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15. Intellectual Property

All reports, templates, analysis methods, calculations, designs, and material created by IEA CONSULTING remain our intellectual property unless otherwise agreed.

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Clients may use reports provided to them for their own energy management purposes but may not reproduce, resell, or distribute our materials without written permission.

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16. Cancellation and Termination

Clients may cancel monitoring services by providing written notice.

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Any outstanding invoices for services already completed remain payable.

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We may suspend termination if:

• Payment remains overdue

• Access to required information is withdrawn

• Services cannot reasonably be performed 

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17. Changes to These Terms

We may update these terms of service from time to time.

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The latest version will be published on our website and will apply to future services.

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18. Contact Information

For questions regarding these Terms of Service, please contact:

IEA CONSULTING

info.ieaconsulting@gmail.com

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