Privacy Policy for iea consulting

Last Updated: 28/07/2026

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IEA CONSULTING ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have.

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1. Who We Are

IEA CONSULTING provides independent solar performance monitoring, reporting, project coordination, and related assessment services to homeowners and/or businesses in South Africa.

Information Officer: Ethan Orritt

Contact Email: info.ieaconsulting@gmail.com

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2. Information We Collect

From Clients Using Our Services

• Name, email address, and phone number

• Property address and GPS coordinates

• Roof orientation and pitch

• Inverter model, serial number, and data logger number

• Panel model, count, and wattage

• Battery manufacturer and capacity

• Installation date and installer name

• Electricity tariff rate and municipality/electricity supplier

• Monitoring platform account details, including API tokens or read-only access credentials you or your installer provide us

• Billing and payment information related to invoicing for our services

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From Your Solar Monitoring Platform

Once access is granted, we collect production, consumption, battery, grid-interaction, and any other necessary data from your system's monitoring platform for the purpose of generating performance reports.

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From Website Visitors Generally

• Information you submit through contact or intake forms on our website

• Standard website usage data collected via our website platform (Wix), which may include cookies - see Section 8

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We do not collect any more information than is reasonably necessary to provide our services.

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3. Why We Collect and Use Your Information

We use your personal information to:

• Create and manage your client profile and system records

• Access and analyze your solar system's performance data

• Generate monthly or once-off performance reports

• Calculate and issue invoices for our services

• Communicate with you about your account, reports, or service changes

• Comply with legal or regulatory obligations

• Improve our services and reporting methodology

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We do not sell your personal information, and we do not use it for purposes unrelated to the services described above without your separate consent.

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4. Legal Basis for Processing

We process your personal information because:

• You have given consent (e.g. by signing our service agreement or authorizing monitoring access), and/or

• Processing is necessary to perform the service contract between us, and/or

• Processing is necessary to comply with a legal obligation (e.g. tax/invoicing records)

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5. Sharing of Information

We do not share your personal information with third parties except:

• Your solar monitoring platform provider, to the extent necessary to retrieve your system's performance data, using the access you have specifically authorized

• Software and hosting providers we use to run our business (e.g. website hosting, spreadsheet/document tools, email, payment processing) - these providers process data on our behalf and are expected to maintain appropriate security

• Your installer, where relevant to your system's monitoring access or documentation

•  Legal or regulatory authorities, where required by law

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Some of the tools we use to operate our business may store or process data on servers located outside South Africa. Where this occurs, we take reasonable steps to ensure your information continues to receive an equivalent level of protection, as required by POPIA.

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We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

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6. Data Security

We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, alteration, or disclosure, including:

• Restricting access to client data to authorized personnel only

• Using encrypted storage for sensitive credentials where technically supported

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No system can guarantee absolute security, but we are committed to addressing any data security incident promptly and in line with our obligations under POPIA.

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7. Data Retention

We retain your personal information for as long as you remain an active client, and for a reasonable period afterward to comply with legal, tax, and record-keeping obligations, or to resolve disputes. You may request earlier deletion of your information as described in Section 9, subject to any legal requirement that we retain certain records.

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8. Cookies and Website Data

Our website may use cookies or similar technologies, including those built into our website platform (e.g. Wix), for purposes such as basic site functionality and understanding how visitors use this site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

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9. Your Rights

Under POPIA, you have the right to:

• Request confirmation of whether we hold personal information about you

• Request access to the personal information we hold about you

• Request correction or updating of inaccurate, outdated, or incomplete information

• Request deletion or destruction of personal information we no longer have a lawful basis to retain

• Object to the processing of your personal information in certain circumstances

• Withdraw consent at any time, where processing is based on consent (this does not affect processing already carried out)

• Lodge a complaint with the Information Regulator if you believe your information has been processed unlawfully.

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To exercise any of these rights, contact us using the details in Section 1.

 

10. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it directly. You also have the right to lodge a complaint with the Information Regulator:

Website: inforegulator.org.za

Email: complaints.IR@justice.gov.za

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11. Children's Privacy

Our services are intended for use by adult homeowners. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

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12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy will indicate when it was last revised. Material changes will be communicated to active clients directly.

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